Are you our new colleague with a strong service attitude, an aesthetic eye and reliable commercial expertise who has already gained experience in sales work?

The position of shop responsible is located in the National Museum of Finland’s largest museum, the National Museum. As the shop responsible of the National Museum, you will take care of the day-to-day operations and background tasks of the two museum shops, support and guide the work of the shopkeepers, and communicate both internally and to our customers about the shops' selection and campaigns.

Key responsibilities of the position:
• As a shop responsible, you will carry out high-quality and smooth sales work in both of the Museum shops, as well as customer communications in the shops, and support the work of the shopkeepers. You will implement store displays guided by the National Museum's visual identity, update pricing and price lists, and monitor stock levels, sales, and reporting in the POS system, and take care of cash supply orders.
• You will participate in the development of the product range and implement the shops' campaigns together with the Service Sales unit and Marketing.
• On weekends and holidays, you will act in your turn as a supervisor for customer service personnel, conveying and guiding customer service operations in emergencies.

The supervisor of the shop responsible and shopkeepers, as well as the cashier and service assistants, will be the service officer of the information and museum shops team. In cooperation with the entire National Museum unit, we are responsible for providing customer encounters and reliable service for our guests that exceed expectations. The National Museum Unit will recruit shopkeepers, service assistants, service guides and attendants, whose applications will open at the end of 2026.

The National Museum, which has undergone the greatest change in its history, will open to the public in spring 2027. We offer a unique opportunity to be involved in building a new kind of customer experience at the National Museum-one of the largest and most international museums in Finland.

There are no statutory qualification requirements for the position.
The position is subject to a 6-month probationary period.

There are no statutory qualification requirements for the position.

The best prerequisites for the position are a degree suitable for working in a shop. We value a vocational qualification in business in the field of marketing and sales, a visualist degree combined with a vocational qualification in business, a degree in the field of applied arts etc. in the field of crafts. We particularly value an educational background that combines visual and business expertise.

We require a few years of relevant work experience in customer service and sales work (in a specialty store or in a chain store). We require experience in store maintenance tasks (product management, reception, inventory, waste forecasting, campaigns, making displays), sales work and customer service, as well as good communication and information technology skills. Previous experience in leading a sales team is an advantage in the position.

We require that professional customer service be provided both orally and in writing in Finnish and English.

You are interested in working in the field of cultural heritage in a museum environment. You are motivated to learn about the contents and activities of a museum. You are able to work with different people and understand the importance of customer service as part of a successful customer experience. The position also requires the ability and desire to work in a large organization for a common goal.

During the application period:
Questions primarily by email: marika.korppi@kansallismuseo.fi

Calling hours (in Finnish and English):
Tuesday 6 October at 8-10 am
Wednesday 14 October at 14-16
Tuesday 20 October at 12-14

Marika Korppi +358504631889

Interviews will be held between 9.-16.11. 2026 at the National Museum of Finland (Mannerheimintie 34, Helsinki).

The Registry of The Finnish Heritage Agency

P.O.BOX 913
00101 Helsinki

The Finnish Heritage Agency is an expert on cultural heritage and the cultural environment, a developer and an authority in its field. We collect, manage and display national cultural heritage and store, produce and disseminate information.

The National Museum of Finland, which is the national museum of cultural history and the central museum of Finnish cultural history, as well as the Governing Body of Suomenlinna, which manages, restores, maintains and provides information about Suomenlinna, a UNESCO World Heritage Site, are also part of the Finnish Heritage Agency.

The Agency employs around 300 full-time professionals in various fields. We cherish our diverse working community and actively work to promote equality. We are committed to providing a physically and socially safe working environment to our personnel. We welcome applicants from diverse backgrounds, including different ages, genders, and gender identities, as well as from diverse cultural or minority groups.

• Level of position: Operative
• Remote work: No remote work option
• Working time format: Weekly working hours
• Working time format explanation: Flexible weekly working hours: 38 hours and 15 minutes per week. Working hours are agreed between Monday and Sunday, within the museum’s opening hours.
• Trial period: The position is subject to a 6-month probationary period.
• Remuneration information: The salary is determined in accordance with the state’s collective agreement. The position-specific salary is determined according to VR 104 (2072,45 €/month). In addition, a salary component based on personal experience and performance is paid in accordance with the Finnish Heritage Agency's salary system agreement.