Are you our new colleague with already accumulated experience in customer service and sales work, with a strong service attitude, reliable quality and versatile customer service expertise?

The position of the cashier is located in the National Museum of Finland’s largest museum, the National Museum. As the National Museum’s cashier, you will take care of the high-quality day-to-day operations and background tasks of ticket sales, information and customer service, support and guide the work of service assistants, and communicate to our customers about the museum’s operations, ticket products and payment methods.

The main responsibilities of the cashier are:
• You will take care of the high-quality daily operations of customer service and the creation of a positive customer experience
• You will be responsible for background tasks related to cash registers and customer service (invoicing, if necessary, cash reconciliations and cultural benefit settlements, cash supply orders, settling possible complaints)
• You will work as a customer service representative at the museum’s information desk or mobile sales, advising and helping all customers
• On weekends and holidays, you will act as a supervisor for customer service personnel, conveying current and necessary information to the team to support their work, and guiding customer service operations in emergencies
• You will be on your part responsible for the implementation of the object and customer safety and ensure that the defects and deficiencies related to the museum building are reported forward.
• You will take care of other tasks assigned by your supervisor

The supervisor of the cashier is the service officer of the National Museum unit’s information and shop services team. In cooperation with the entire National Museum unit, the information and shop services team is responsible for providing customer encounters that exceed expectations and reliable service for our guests. The National Museum unit will also recruit new shop attendants, service assistants, service guides and attendants during 2026. We bring cultural heritage close to everyone, as a resource for people and society. We have succeeded when our activities and encounters with us are perceived as positive and valuable.

The National Museum, which has undergone the greatest change in its history, will open to the public in spring 2027. We offer a unique opportunity to be involved in building a new kind of customer experience at the National Museum-one of the largest and most international museums in Finland.

There are no statutory qualification requirements for the position.
The position is subject to a six-month probationary period.

There are no statutory qualification requirements for the position.

The best prerequisites for the position are provided by suitable training and work experience related to customer service and cashier work.

For example, we value sales or business education combined with general education (upper secondary school), or basic education in culture and leisure or tourism. We expect at least a couple of years of work experience in customer service and sales work. Previous work experience in customer service tasks in a busy operating environment in cultural and leisure services or in the tourism or hospitality industry is considered an advantage.

You are interested in working with cultural heritage in a museum environment. You are motivated to learn about the museum’s content and operations. You are able to work with different people and understand the importance of customer service as part of a successful customer experience. The position also requires the ability and desire to work in a large organization for a common goal. The job requires good communication and information technology skills. We require that professional customer service is provided both orally and in writing at least in Finnish and English. We consider other language skills an advantage.

We are looking for a colleague who has an attitude towards both sales work and customer encounters, and who is enthusiastic about the dynamic everyday life of the museum, to join our growing and internationalizing work community.

Questions primarily by email: marika.korppi@kansallismuseo.fi
Calling hours (in Finnish and English)
Marika Korppi +358 5046 31889
Tuesday 6 October at 8-10 am
Wednesday 14 October at 14-16
Tuesday 20 October at 12-14

Interviews will be held: 16.11.-23.11. 2026 at the National Museum.

The Registry of The Finnish Heritage Agency

P.O.BOX 913
00101 Helsinki

The Finnish Heritage Agency is an expert on cultural heritage and the cultural environment, a developer and an authority in its field. We collect, manage and display national cultural heritage and store, produce and disseminate information.

The National Museum of Finland, which is the national museum of cultural history and the central museum of Finnish cultural history, as well as the Governing Body of Suomenlinna, which manages, restores, maintains and provides information about Suomenlinna, a UNESCO World Heritage Site, are also part of the Finnish Heritage Agency.

The Agency employs around 300 full-time professionals in various fields. We cherish our diverse working community and actively work to promote equality. We are committed to providing a physically and socially safe working environment to our personnel. We welcome applicants from diverse backgrounds, including different ages, genders, and gender identities, as well as from diverse cultural or minority groups.

• Level of position: Operative
• Remote work: No remote work option
• Working time format: Weekly working hours
• Working time format explanation: Flexible weekly working hours: 38 hours and 15 minutes per week. Working hours are scheduled between Monday and Sunday, within the museum’s opening hours.
• Trial period: The position is subject to a six-month probationary period.
• Remuneration information: The salary is determined in accordance with the state’s collective agreement. The position-specific salary is determined according to JE (job evaluation level) 104 (2 072,45 €/month). In addition, we pay a salary component based on personal work experience and performance in accordance with the Finnish Heritage Agency's salary system agreement.